FAQ

We have fixed price of £35 for London and Hertfordshire areas. For areas outside, it depends on the distance.

Yes, we have large "Luton" van as well as smaller vehicles.

Yes, our drivers are always happy to assist with loading or unloading your items as long as he doesn't need to leave his vehicle unattended.

Usually yes, but subject to availability. In case if desired date/time will be booked, we will suggest another mutually convenient slot.

Our driver can collect a job or leave a finished item from/to a safe place of your choice. If this is not suitable for you, we can always reschedule your service.

Yes, our drivers are skilled employees with wide knowledge of relevant aspects of the business, so they can perform required inspections.

You would need to check the piece immediately if possible. In case if driver has already left, please take a picture of the broken package and send to us with other order details.

Yes, we do wrap all our jobs to provide adequate protection. Usually it is double protection.

We can spray pretty much any hard and stable materials such as wood, metal, glass, plastics, MFC, MDF, etc.

No we don’t spray anything that can stretch.

Yes we can, but our paint can’t hold two pieces of material together and the crack will eventually appear between moving parts.

Yes we will do everything we can to fix the problem without sending it back to you, but sometimes it is just beyond repair.

Yes we can, but would prefer higher quality MDF. If you are using cheap MDF, there is always a risk that we won’t be able to achieve highest quality on your job.

Yes we can close the grains or keep them open. You need to decide on the finish before you send it to us within your inquiry as this may affect the final cost.

Yes we can as long as the existing finish is PU (Polyurethane) spray painted, but not hand painted with oil-based or water-based paint. Stripping off the existing finish may incur significant extra charges added to the job.

No we don’t offer this kind of service.

We do not offer this service.

You don't have to do it, but you would need to clearly mark next to each hole whether you need it filled or not. You don't need to mark any hinge holes.

Usually, we don't charge our clients any extra for preparation, unless there is a lot of extra work involved. Any extra charges will be communicated and explained to you before we start any work.

No, you can’t use anything but a simple pencil. Any chemicals that exist in ink or marker can affect the item's finish.

This is not necessary but always welcomed.

Just simply put a big cross with a pencil on the sides that do not require any spraying.

Just simply put a large letter "P" on that side with a pencil.

No, we only accept emails for explanation, but the job still must be properly marked up, unless all sides and edges need spraying. Any unmarked panels will be sprayed on all sides.

Yes we do, but would prefer if you would send it flat packed. We will charge extra for any assembled joinery items between 30% and 50%, depending on the complexity.

We spray PU paints also known as 2K Polyurethane paint, Polyester paints and lacquers, Acrylic lacquers, Water-based paints and lacquers.

No, these paints are for professional use only and only sold business to business.

Yes, we can spray anything from 5% Matte to a mirror like gloss finish.

We use only high quality polyester primers and high quality top coats. Any gloss job gets hand polished after being sprayed.

For any matt or satin colours we apply 3 coats of primer and 2 coats of topcoat. For any gloss jobs we spray additional coats of topcoat in order to build up more paint for the polishing process.

Yes we do spray these kind of paints. It's a Euro Class 1 – certified product. The relevant paperwork will be provided on request.

We buy our Sayerlack paints from the leading UK company supplier called Movac group.